New feature launch: in-app general requests

25 August 2023
Single Update Image

We are excited to launch new functionality in the Neon Support Center this week. The General Requests feature allows users to chat in-app with the Neon Concierge team to resolve a range of common requests, across all Neon applications. Replacing an email address, the General Requests feature is faster, smoother and easier to keep track of for both the user and the support team.

The Neon Concierge team cover EMEA and North American office hours, with response timeframes targeted to mean requests should not take more than a working day to complete.

To access General Requests, log into Neon and visit the Support Center from the Neon Dashboard.